FREQUENTLY ASKED QUESTION

Q. HOW DO I ACTIVATE MY ACCOUNT?

There is no need to activate your account. To get updates on phone user can go to profile section and update his contact number. Also updates on the Email Id will be sent.


Q. How do I make changes to an order I’ve already placed?

You can go to your My Orders section from the footer or from the dropdown of My Account. You can also visit this link Orders.


Q. What do I do if I never received my order?

You can contact us at our support Email ID. Also, if you want you can contact us with our Whatsapp portal.


Q. What is the return policy?

You can go through our return policy at https://www.mychashma.com/cancel-refund-policy.


Q. How do I make sure I order the right size?

You can contact us at our support Email ID. Also, if you want you can contact us with our Whatsapp portal.


Q. How do I contact your company if my question isn’t answered here?

If nothing works you can contact us at our contact number i.e. + (91) 6390701234


Q. Why can I place only 1 item of some perticular type?

According to our policy we only sell one item per type at single point to stop retailers buying the product in large quantity and sell our customer with increased price.


Q. What are the payment methods? Is COD available?

At this perticular point of time we are only taking pre payment orders. We are planning to give orders on COD as soon as possible.


Q. How can I change my Shipping Address?

You can add multiple shipping address in My Account Section. You can select one of the address from the address book at the time of checkout.
After placing the order, address cannot be changed.


Q. What are the shipping options?

At this perticular point of time we are only taking pre payment orders. We are planning to give orders on COD as soon as possible.


Q. How can I track my order?

You can track your order by clicking TRACK button in your email or you can track you order from here using tracking Id.


Q. How long will it take to deliver my order?

Basically it takes 4-5 Days but if the delay happens user can contact us on our Whatsapp portal.


Q. What happens if there's been a delivery mishap to my order? (DAMAGED OR LOST DELIVERY)

You can go through our return policy at https://www.mychashma.com/cancel-refund-policy.